Crisis Services Shift Supervisor

HopeLink Behavioral Health; Oakton (VA); Remote; USD 60,000 - 75,000; Full time

Job summary

HopeLink Behavioral Health is seeking a Crisis Services Shift Supervisor to oversee operations, manage personnel, and ensure quality crisis intervention. This full-time remote position offers comprehensive benefits and the opportunity to make a meaningful impact in mental wellness.

Benefits

Medical

Dental

Vision

FSA

403b with match

Holidays

PTO

Sick Leave

Birthday Leave

Tuition Reimbursement

Qualifications

• Minimum two years in crisis intervention or suicide prevention.
• One to two years supervisory experience.

Responsibilities

• Oversee operations at Crisis Services, supervising Crisis Workers and Volunteers.
• Provide real-time guidance during emergencies and assess complex behavioral situations.
• Conduct quality assurance through contact reviews and provide feedback.

Skills

Crisis Intervention

Supervisory Skills

Communication

Cultural Competence

Education

Bachelor’s in Human Services

Bachelor’s in Social Work

Bachelor’s in Psychology

Bachelor’s in Sociology

Job description

Crisis Services Shift Supervisor Regional Phone

Be among the first 25 applicants - 2 days ago

For over 60 years, PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive support to individuals and families facing behavioral health challenges or crises. Our vision is a society where hope is universal, achieved through access to quality behavioral health, crisis intervention, and suicide prevention services, fostering an inclusive community where everyone can attain wellness and belonging.

POSITION SUMMARY:

The Shift Supervisor oversees operations at HopeLink Behavioral Health's Crisis Services, supervising Crisis Workers and Volunteers. Responsibilities include ensuring quality assurance, expertise in protocols, personnel management, and crisis intervention, including suicide prevention. The Supervisor provides real-time guidance during emergencies, assesses complex behavioral situations, and develops appropriate interventions, coordinating with law enforcement and EMS. They ensure services across phones, chat, and text are effectively managed and collaborate with colleagues to maintain operational excellence.

WHAT WE OFFER:

• Meaningful Work: Make a real difference in lives.
• Full-Time Remote Position
• Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b with match, holidays, PTO, sick leave, birthday leave, EAP, tuition reimbursement, and more.
• Supportive Environment: Join a dedicated team committed to high-quality care.

Schedule and Location:

Shifts:

Friday to Tuesday, 10am-6:30pm or 11pm-7:30am

This is a virtual role requiring 40 hours weekly.

PRIMARY DUTIES:

• Provide expertise in contact center operations, personnel management, and crisis intervention.
• Offer real-time supervision, coaching, and support during crisis contacts via phone, chat, and text, including emergencies.
• Monitor workforce tools for performance and coverage, using data-driven decisions during high demand or absences.
• Conduct quality assurance through contact reviews, providing feedback and coaching.
• Document contacts and anomalies, communicate issues to leadership.
• Lead supervision sessions, attend staff meetings, and ensure adherence to protocols including 988 standards.
• Deliver training, professional development, and evaluations to staff.
• Represent Crisis Services professionally with community partners and stakeholders.
• Manage administrative tasks like scheduling, timecards, and corrective actions.
• Step in as Crisis Worker or handle overflow calls during peak times or emergencies.
• Create a safe environment for staff to discuss concerns and seek support.
• Perform other duties to support program goals.

QUALIFICATIONS:

• Bachelor’s in Human Services, Social Work, Psychology, Sociology, or related field preferred; relevant experience considered.
• Minimum two years in crisis intervention or suicide prevention.
• One to two years supervisory experience.
• Experience managing crisis via phone, chat, and text in a contact center.
• Proven supervisory skills with volunteers or staff.
• Knowledge of behavioral health, substance abuse, and recovery principles.
• Excellent judgment, communication skills, and cultural competence.
• Proficiency with computer systems and adaptability to workflow changes.

Note: The crisis center operates 24/7. While efforts are made to provide stable schedules, some accommodations may not be possible.

Ready to Make a Difference?

If passionate about mental wellness, apply now!

HopeLink Behavioral Health is an Equal Opportunity Employer, committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'