Telecommunications Analyst - AVAYA/Zoom Engineer (Anchorage)

General Dynamics - IT; Anchorage (AK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics - IT is seeking a Telecommunications Analyst in Anchorage, AK to analyze, maintain, and install telecommunications and video systems for our FAA customer. You will work with IP-based telephony, PBX, and Digital Voice Platforms to ensure reliable end-user experiences.

The role requires 3+ years of related experience, a degree or technical training in an IT-related field, and the ability to support after-hours calls.

Qualifications

• Degree in IT-related field desirable.
• 3+ years of related experience.
• Telecommunications and video experience with AVAYA and ZOOM platforms.
• IP-based telephony, PBX platforms, Digital Voice Platforms.
• Security clearance level: Public Trust.
• After hours call out support.
• Voice and video technologies preferred.

Responsibilities

• Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.
• Monitors the operations of telecommunications and video systems and services of vendors.
• Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
• Plans, coordinates and performs all moves and installation of telecommunications equipment.
• Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
• Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.
• Provides end-user training of telecommunications and video features and functionality.

Skills

Telecommunications and video

AVAYA

ZOOM

IP based telephony

PBX platforms

Digital Voice

Communication

Problem solving

Education

Degree in IT related field desirable

Tools

ZOOM platform

AVAYA

PBX

Job description

General Dynamics - IT is seeking a Telecommunications Analyst in Anchorage, AK to analyze, maintain, and install telecommunications and video systems for our FAA customer. You will work with IP-based telephony, PBX, and Digital Voice Platforms to ensure reliable end-user experiences.

The role requires 3+ years of related experience, a degree or technical training in an IT-related field, and the ability to support after-hours calls.