Telecommunications Analyst — IP Telephony & Video Systems

General Dynamics Information Technology, Inc.; Egg Harbor Township (NJ); On-site; USD 74,000 - 98,000; Full time

Benefits offered by this job

401K match

Healthcare plan

Paid time off

Career growth

Certifications support

Job summary

General Dynamics Information Technology, Inc. seeks a Telecommunications Analyst to support FAA's unified communication services at the WJH Technical Center, Egg Harbor, NJ. You will analyze, maintain, and upgrade telecom and video systems to meet operations standards.

The role requires 3+ years of experience, IT-related education, and hands-on work with AVAYA and ZOOM platforms, IP-based telephony, and PBX; after-hours support may be needed.

Qualifications

• Degree in an IT-related field is desirable.
• 3+ years of related experience in telecommunications.
• Experience with AVAYA and ZOOM platforms, IP-based telephony, and PBX systems.
• Ability to communicate and solve problems; after-hours support may be required.

Responsibilities

• Analyzes, maintains, and modifies telecommunications and video systems to meet standards.
• Monitors operations of systems and vendor services.
• Conducts studies on system usage and recommends changes.
• Plans and performs moves and installation of equipment.
• Tests, troubleshoots, and documents complex hardware issues.
• Provides end-user training on telecommunications and video features.

Skills

Telecommunications

Video Systems

Telecommunication Systems

Education

IT-related field degree

Tools

AVAYA

ZOOM

IP based telephony

PBX platforms

Digital Voice Platforms

Job description

General Dynamics Information Technology, Inc. seeks a Telecommunications Analyst to support FAA's unified communication services at the WJH Technical Center, Egg Harbor, NJ. You will analyze, maintain, and upgrade telecom and video systems to meet operations standards.

The role requires 3+ years of experience, IT-related education, and hands-on work with AVAYA and ZOOM platforms, IP-based telephony, and PBX; after-hours support may be needed.