TELECOMMUNICATION OPERATOR

Recruiting.com LLC; Jonesboro, Northern (AR, KY); On-site; USD 24,000 - 32,000; Full time

Job summary

Recruiting.com LLC seeks a Telecommunications Operator to manage high-volume telephone traffic within a hospital setting. You will route calls, support on-call notifications, and provide accurate information to internal and external customers while maintaining service standards.

The role emphasizes strong computer skills, familiarity with electronic medical records, and the ability to operate under safety-sensitive conditions in a fast-paced environment.

Qualifications

• High school diploma or GED preferred.
• At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred; proficiency with computers and technology required.

Responsibilities

• Manage high-volume telephone traffic and route calls according to hospital procedures.
• Coordinate on-call personnel notifications and emergency notifications.
• Provide timely and accurate information to internal and external customers and navigate multiple software platforms.

Skills

Call center experience

Medical terminology

Computer proficiency

Education

High school diploma or GED

Job description

JOB REQUIREMENTS

• Education: High school diploma or GED preferred.

  Experience: At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.

• Physical

  This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

  Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer,adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.

JOB SUMMARY

The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.