TELECOMMUNICATION OPERATOR

Saint Bernards Medical Center; Jonesboro (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Saint Bernards Medical Center is seeking a Telecommunications Operator to manage high-volume phone traffic and on-call notifications within the hospital network. You will handle switchboard functions, paging, and emergency notifications, while maintaining strong computer skills across multiple software platforms.

The role emphasizes precise information delivery to internal and external customers and requires familiarity with electronic medical records and directory systems.

Qualifications

• High school diploma or GED preferred.
• At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred.
• Proficiency with computers and technology.

Responsibilities

• Handle high-volume telephone traffic and routing of calls.
• Coordinate on-call personnel notifications.
• Provide timely and accurate information to internal and external customers.
• Manage switchboard and call center functions, including answering and routing calls, overhead paging, and emergency notifications.
• Follow escalation processes according to hospital standards and navigate multiple software platforms including EMR and directory systems.

Skills

Call center experience

Medical terminology

Computer proficiency

Education

High school diploma or GED

Tools

Switchboard equipment

Job description

Minimum Age Requirement: 18 years of age or older

JOB REQUIREMENTS

Education: High school diploma or GED preferred.

Experience: At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.

Physical

This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer,adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.

JOB SUMMARY

The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.