Clinical Communications Operator

St.-Bernards-Healthcare; Jonesboro (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

St. Bernards Healthcare is seeking a Telecommunications Operator to serve as the primary contact for incoming and outgoing hospital communications.

You will manage high-volume calls, route information, and support on-call notifications to staff across the hospital and affiliated facilities. The role requires a high school diploma or GED, and prior experience in call center or hospital switchboard is preferred.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred; proficiency with computers and technology.

Responsibilities

• Handle high-volume telephone traffic and routing calls.
• Coordinate on-call personnel notifications.
• Provide timely and accurate information to internal and external customers.
• Maintain multiple software platforms including electronic medical records and directory systems.

Skills

Call center experience

Medical terminology

Computer proficiency

Switchboard operations

Education

High school diploma or GED

Tools

EMR systems

Switchboard hardware

Job description

St. Bernards Healthcare is seeking a Telecommunications Operator to serve as the primary contact for incoming and outgoing hospital communications.

You will manage high-volume calls, route information, and support on-call notifications to staff across the hospital and affiliated facilities. The role requires a high school diploma or GED, and prior experience in call center or hospital switchboard is preferred.