Service Desk Operator - Communications

International Executive Service Corps; Lawton (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

The Service Desk Operator at International Executive Service Corps provides frontline IT and communications support within a hospital setting, handling calls, directing inquiries, and logging incidents to ensure continuity of operations.

Applicants should have a high school diploma (preferred) and experience with help desks, ticketing systems, and healthcare communication tools; strong customer service, organization, and calmness under pressure are essential.

Qualifications

• Must comply with hospital policies and procedures.
• Must maintain patient confidentiality per HIPAA.
• Must complete required hospital and departmental training.

Responsibilities

• Answer and direct incoming calls and inquiries.
• Operate hospital communication systems and monitor alerts.
• Manage support tickets and escalate issues as needed.
• Provide basic technical assistance to users.
• Support continuity of hospital operations through coordination.

Skills

Customer service

Communication

Multitasking

Emergency response

Organization

Hospital IT experience

Ticketing systems

Healthcare systems

Business applications

Education

High school diploma

Additional IT/Healthcare/Communications education

Tools

ITSM ticketing software

Job description

DEFINITION

The Service Desk Operator serves as the primary point of contact for employees, patients, visitors, vendors, and external callers requiring communication assistance or technology support. This position combines traditional hospital switchboard operations with IT service desk responsibilities, ensuring effective communication, timely incident reporting, and exceptional customer service.

The Service Desk Operator is responsible for answering and directing incoming calls, operating communication systems, managing support tickets, monitoring operational alerts, providing basic technical assistance, and escalating issues to appropriate personnel. This role supports the continuity of hospital operations through effective communication and coordination of support services.

EDUCATION

• High school diploma or equivalent preferred
• Additional education in Information Technology, Healthcare Administration, Communications, or related field preferred.

REGULATORY REQUIREMENTS (IF APPLICABLE)

MINIMUM QUALIFICATIONS

• Must comply with all hospital policies and procedures.
• Must maintain patient confidentiality in accordance with HIPAA regulations.
• Must complete all required hospital and departmental training.

PREFERRED QUALIFICATIONS

• Strong customer service and communication skills.
• Basic computer proficiency and ability to learn multiple software applications.
• Ability to multitask in a fast-paced healthcare environment.
• Ability to maintain composure during emergency situations.
• Strong organizational and documentation skills
• Previous hospital switchboard, call center, help desk, or customer service experience.
• Experience with ticketing systems and IT support processes.
• Knowledge of healthcare communication systems.
• Familiarity with common business applications.