TELECOMMUNICATION OPERATOR

St.-Bernards-Healthcare; Jonesboro (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

St. Bernards Healthcare is seeking a Telecommunications Operator to serve as the primary contact for incoming and outgoing hospital communications.

You will manage high-volume calls, route information, and support on-call notifications to staff across the hospital and affiliated facilities. The role requires a high school diploma or GED, and prior experience in call center or hospital switchboard is preferred.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred; proficiency with computers and technology.

Responsibilities

• Handle high-volume telephone traffic and routing calls.
• Coordinate on-call personnel notifications.
• Provide timely and accurate information to internal and external customers.
• Maintain multiple software platforms including electronic medical records and directory systems.

Skills

Call center experience

Medical terminology

Computer proficiency

Switchboard operations

Education

High school diploma or GED

Tools

EMR systems

Switchboard hardware

Job description

Minimum Age Requirement: 18 years of age or older

JOB REQUIREMENTS

Education: High school diploma or GED preferred.

Experience: At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.

Physical

This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer,adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.

JOB SUMMARY

The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.