Telecomm Operator

OSF HealthCare Saint Anthony Medical Center; Rockford (IL); On-site; USD 23,000 - 260,000; Part time

Job summary

OSF HealthCare Saint Anthony Medical Center in Rockford, IL is seeking a PRN Telecommunications Operator to join our patient-first team. This hourly role requires strong customer service, professional communication, and the ability to match callers with the right resources and services across the OSF facility and region.

You will train on all shifts (primarily 1st and 2nd) with potential third shift opportunities; a High School diploma or GED and at least 1 year of phone system or customer

Qualifications

• High School diploma or GED required.
• At least 1 year of experience in phone systems work or customer service.
• Strong customer service and interpersonal communication skills, keyboarding, and basic computer software knowledge.

Responsibilities

• Provide a positive first impression to callers and route requests to appropriate resources.
• Serve as a resource about physicians, mission partners, and services at the OSF facility and region.
• Respond calmly to patient or family concerns and handle emergencies with clear communication.

Skills

Phone systems

Customer service

Interpersonal communication

Keyboarding

Basic computer software

Education

High School diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Rockford, IL

PRN AS NEEDED- VERY LIMITED BENEFITS

Variable shifts

Will have to train on all three shifts, most heavily on 1st & 2nd. MUST be willing to pick up 3rd shifts.

POSITION SUMMARY: The telecommunications operator provides a positive first impression to callers and matches his/her request to available resources/services. Serves as a resource to internal/external callers regarding the physicians, mission partners, and services associated with this OSF facility and region. Responds in a calm, professional manner in handling patient/family concerns and effectively uses a variety of communication methods to respond to emergency situations.

Qualifications

REQUIRED QUALIFICATIONS:

• Education – High School diploma or GED
• Experience – Phone systems work or customer service, 1 year
• Other skills or knowledge - Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications.

• PREFERRED QUALIFICATIONS: Experience - Prior switchboard operator experience, especially in healthcare setting, 1-2 years.

OSF HealthCare is an Equal Opportunity Employer.