Communications Specialist

OSF HealthCare; Ottawa (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

OSF HealthCare in Ottawa, IL is seeking a Communication Specialist to provide telephone assistance to team members, patients, physicians, and the public. The role supports physician call schedules, administrative call lists, and emergency paging, following established protocols to page when needed.

This is an hourly position with three shifts per week (3:00 PM–11:30 PM) alternating weekends and holiday rotations, totaling approximately 24 hours weekly.

Qualifications

• High School/GED required.
• 1 year of customer service experience.
• Excellent interpersonal and communication skills; strong problem solving and detail orientation.
• Proficiency with Microsoft software.

Responsibilities

• Provide telephone assistance to team members, patients, physicians, and the public.
• Maintain physician call schedules and emergency paging lists.
• Assist with administrative call lists and related duties.

Skills

Interpersonal communication

Customer service

Problem solving

Detail oriented

Microsoft Office

Education

High School/GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Ottawa,IL

3 shifts per week 3-1130p every other weekend and holiday rotation

24 hours a week

POSITION SUMMARY: The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out of hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by Hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School/GED Experience: 1 year of customer service experience. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS: Experience: 1 year clerical work experience. Experience in telephone or Switchboard operations. 1 year experience in a healthcare related phone system operation

OSF HealthCare is an Equal Opportunity Employer.