Patient Access Associate

OSF HealthCare; Rockford (IL); On-site; USD 53,870,000 - 63,383,000; Part time

Job summary

OSF HealthCare in Rockford, IL seeks a Patient Access Associate to ensure accurate medical records, insurance data, and registration. You will communicate service details and financial responsibilities to patients, delivering outstanding service in person or by phone.

The role requires meticulous attention to demographics, payer information, and credentialing while supporting smooth OSF operations and patient satisfaction.

Qualifications

• High school diploma or GED required.
• 1 year in an office clerical or customer service setting.
• Working knowledge of Microsoft Office and website navigation.
• Strong written and verbal communication; problem solving.
• Complete revenue cycle training within 12 months.
• Preferred: 3 years in similar setting and medical terminology knowledge.

Responsibilities

• Verify patient demographics, insurance coverage, guarantor and accurate registration.
• Explain services and financial responsibilities to patients clearly.
• Provide excellent patient service over the phone or in person.
• Resolve issues in a multi-payer environment with deductive reasoning.

Skills

Microsoft Office

Communication skills

Time management

Problem solving

Education

High school diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Rockford,IL

3pm-1130pm M-F, includes a weekend rotation every other weekend plus to holidays a year.

24 hours a week

POSITION SUMMARY:

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

• REQUIRED QUALIFICATIONS: Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months
• PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment.
• Direct experience in a revenue cycle or medical setting
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.