Patient Access Associate

OSF HealthCare; Alton (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate in Alton, IL to ensure accurate medical records, verify demographics and insurance, and communicate financial responsibilities to patients. The role requires strong customer service and time-management skills and is based on site with standard business hours.

Expected pay is hourly, with pay determined by experience and internal equity. The position emphasizes clear communication and professional patient interactions in a multi-payer

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service.
• Skills: Working knowledge of Microsoft Office applications and basic website navigation.
• Must complete revenue cycle training within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Verify patient demographics, insurance coverage, and guarantor information.
• Explain services, financial responsibilities, and expectations to patients.
• Provide excellent patient service over the phone or in person.

Skills

Customer service

Office administration

MS Office

Communication

Time management

Education

High school diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

This job is located in Alton,IL

Monday - Friday 9:00am to 5:30pm

POSITION SUMMARY

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS

Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.