Communications Specialist

OSF HealthCare; Peoria (IL); On-site; USD 23,000 - 25,000; Part time

Job summary

OSF HealthCare in Peoria, IL seeks a Communications Specialist to provide telephone assistance to team members, patients, physicians, and the public. You will maintain physician call schedules, out-of-hospital lists, and contact lists, and respond to emergent calls following protocol to page.

The role is hourly, 32 hours per week, 4 x 8 hour shifts (12pm-8:30pm) on weekends/holidays on a rotating basis; requires high school diploma and 1 year customer service experience; proficiency with

Qualifications

• 1 year of customer service experience required.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft Office.
• Ability to be detail oriented and handle calls efficiently.

Responsibilities

• Provide telephone assistance to team members, patients, physicians and the public.
• Maintain physician call schedules and contact lists used by hospital personnel.
• Respond to emergent calls quickly and page according to protocol.

Skills

Customer service

Communication skills

Interpersonal skills

Phone/Switchboard operations

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Total Rewards
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Total Rewards
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
This job is located in Peoria,IL
4 x 8 hour shifts (12pm-8:30pm ) every other weekend/holiday
32 hours a week
POSITION SUMMARY: The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out of hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by Hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.
Qualifications
REQUIRED QUALIFICATIONS: Education: High School/GED Experience: 1 year of customer service experience. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.
PREFERRED QUALIFICATIONS: Experience: 1 year clerical work experience. Experience in telephone or Switchboard operations. 1 year experience in a healthcare related phone system operation
OSF HealthCare is an Equal Opportunity Employer.