Patient Access Associate

OSF HealthCare; Bloomington (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Bloomington, IL is seeking a Patient Access Associate to ensure every registered patient has a complete medical record, accurate demographics, and clear understanding of services and financial responsibilities.

You will deliver exceptional service by phone or in person, navigate multi-payer billing, and complete revenue cycle training within 12 months. This hourly role requires daily patient interaction and precise data handling.

Qualifications

• High school diploma or GED required.
• 1 year in an office clerical setting or customer service environment.
• Working knowledge of MS Office applications and website navigation.
• Complete role-specific revenue cycle training and certification within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance, and guarantor information.
• Explain services and financial responsibilities to patients in a clear, understandable manner.
• Provide exceptional patient service over the phone or in person to create a positive first impression of OSF HealthCare's services.
• Navigate complex multi-payer billing scenarios and resolve issues efficiently.

Skills

MS Office

Problem solving

Time management

Oral and written communication

Education

High school diploma or GED

Tools

Website navigation

Job description

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Bloomington, IL.

9:00am-5:30pm plus 1 Saturday a month.

POSITION SUMMARY:

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High school diploma or GED
Experience: One year in an office clerical setting or customer service environment
Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation, Problem solving, conflict management, time management, good oral and written communication skills
Required to complete all role specific revenue cycle training and certification within 12 months.

PREFERRED QUALIFICATIONS:

Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting
Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer.