Telecomm Operator

OSF HealthCare; Rockford (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

OSF HealthCare in Rockford, IL is seeking a PRN Telecommunications Operator to provide a courteous first impression to callers and connect them with the right resources and services.

The role requires flexible shifts (1st, 2nd, and occasional 3rd), strong customer service skills, familiarity with phone systems, and the ability to respond calmly to emergencies; prior switchboard or healthcare experience is preferred.

Qualifications

• Education – High School diploma or GED.
• Experience – Phone systems work or customer service, 1 year.
• Other skills or knowledge - Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications.

Responsibilities

• The telecommunications operator provides a positive first impression to callers and matches requests to available resources/services.
• Responds calmly and professionally to patient/family concerns and emergency situations using multiple communication methods.
• Serves as a resource to callers regarding physicians, mission partners, and services at the OSF facility and region.

Skills

Phone systems

Customer service

Interpersonal communication

Keyboarding

Basic computer software

Education

High School diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Rockford,IL

PRN AS NEEDED- VERY LIMITED BENEFITS

Variable shifts

Will have to train on all three shifts, most heavily on 1st & 2nd. MUST be willing to pick up 3rd shifts.

POSITION SUMMARY

The telecommunications operator provides a positive first impression to callers and matches his/her request to available resources/services. Serves as a resource to internal/external callers regarding the physicians, mission partners, and services associated with this OSF facility and region. Responds in a calm, professional manner in handling patient/family concerns and effectively uses a variety of communication methods to respond to emergency situations.

Qualifications

REQUIRED QUALIFICATIONS:

• Education – High School diploma or GED
• Experience – Phone systems work or customer service, 1 year
• Other skills or knowledge - Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications.

PREFERRED QUALIFICATIONS: Experience - Prior switchboard operator experience, especially in healthcare setting, 1-2 years.

OSF HealthCare is an Equal Opportunity Employer.