Telecom VoIP & Phone Systems Technician

MANTECH; Chantilly (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

MANTECH in Chantilly, VA seeks a motivated Phone Technician to install, maintain, and support telecommunications systems including VoIP and legacy phones. You will ensure high-quality service delivery across Northern Virginia and travel between customer sites as needed.

Responsibilities include installing endpoints, configuring telephony features, and diagnosing hardware/network issues while adhering to sponsor standards.

Qualifications

• High School Diploma with 8+ years of experience, an associate’s degree with 6+ years of experience, or a bachelor’s degree with 4+ years of experience.
• Excellent knowledge of cabling methodologies, industry standards, troubleshooting techniques, and reading cable run lists.
• Experience with installing endpoints including desktop IT equipment, printers, VoIP and digital phones, network switches.
• Experience in resolving technical problems involving computer hardware, network, and telecommunications systems.

Responsibilities

• Support telephone installation, maintenance, and hardware troubleshooting of VoIP and legacy systems.
• Execute infrastructure tasks: pulling, terminating, and dressing cabling per sponsor standards.
• Diagnose and resolve complex technical issues like faulty connections and dropped calls.
• Provision and configure telephony features: call routing, voicemail, extensions, and standard features.
• Local travel is required between customer buildings in Northern Virginia; possible temporary assignments elsewhere.
• Maintain 6:00 a.m.–6:00 p.m. shifts; flex to support mission-critical operations and after-hours emergencies.

Skills

Cabling expertise

Troubleshooting

Cable run lists

VoIP hardware

Network switches

Endpoint installation

Education

Bachelor’s degree in IT/telecom

Associate’s degree

High school diploma

Tools

VoIP systems

Digital phones

Cisco/Avaya switches

Job description

MANTECH in Chantilly, VA seeks a motivated Phone Technician to install, maintain, and support telecommunications systems including VoIP and legacy phones. You will ensure high-quality service delivery across Northern Virginia and travel between customer sites as needed.

Responsibilities include installing endpoints, configuring telephony features, and diagnosing hardware/network issues while adhering to sponsor standards.