Corrections Telecom Technician: On-Site Phone & Tablet Support

TKC Holdings, Inc.; Brighton (CO); On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Medical w/prescription coverage

Dental

Vision

Basic Life and Basic Accidental Death

401(k) Company Match

DailyPay

Job summary

TKC Holdings, Inc. is seeking a Telecom Technician to serve as the primary interface for facility system inquiries and to repair or replace broken telephone sets inside a correctional facility.

You will manage inmate inquiries, coordinate site visits, generate reports, and provide weekly updates on phone system status and repairs. Requirements include a high school diploma or GED, 3+ years in a high-tech environment with hardware, software, and networking experience, strong customer service, and

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3+ years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Position can require overtime, non-standard schedules and evening or night shifts.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs & tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Report generation to meet facility requirements.
• Report generation assistance and limited training to new facility personnel.
• Provide weekly update of phone system status, repairs made, open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track/ship tablets for replacement.
• Use the software to troubleshoot and provide reports when needed.
• Retrieve defective tablets and distribute spare equipment as needed.
• Create trouble tickets and track repair/equipment requests.
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner.
• Maintain ongoing tablet/onsite equipment inventory.
• Must work (5) days a week, (8) hours a day inside correctional facility
• Other duties as assigned.

Skills

Customer service

Hardware maintenance

Software management

Networking

Education

High school diploma or GED

Job description

TKC Holdings, Inc. is seeking a Telecom Technician to serve as the primary interface for facility system inquiries and to repair or replace broken telephone sets inside a correctional facility.

You will manage inmate inquiries, coordinate site visits, generate reports, and provide weekly updates on phone system status and repairs. Requirements include a high school diploma or GED, 3+ years in a high-tech environment with hardware, software, and networking experience, strong customer service, and