Telecom Support & Repair Engineering Intern

Ericsson; Plano (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Ericsson in Plano, Texas is offering a 12‑week Customer Support & Repair Engineering Intern position starting May 25, 2027. You will apply telecommunications engineering concepts to real onboarding challenges and develop automation and AI solutions to enhance customer support operations.

You will collaborate with cross‑functional teams, gain hands‑on experience in data analysis, scripting, and process improvement, and grow professional skills through mentoring and project work.

Qualifications

• 2.7+ GPA or equivalent, Upload unofficial transcript
• Actively enrolled in a full‑time bachelor’s, master’s, or PhD program at a four‑year college or university
• Available for a full‑time internship for 12 weeks

Responsibilities

• Support the analysis and resolution of telecommunications equipment, network, and service-related issues.
• Assist with repair, incident, problem, and service-support processes.
• Analyze operational data to identify recurring issues, trends, risks, and improvement opportunities.
• Develop or enhance automation solutions for repetitive support and repair activities.
• Explore practical applications of AI, machine learning, and intelligent automation in customer support operations.
• Assist with testing, documenting, and deploying approved tools, scripts, workflows, and process improvements.
• Maintain accurate technical documentation, dashboards, work instructions, and process records.
• Support continuous-improvement initiatives within the Ericsson customer support and repair organization.
• Collaborate with engineering, operations, supply, quality, and customer-facing teams.
• Prepare summaries, presentations, and recommendations for stakeholders.
• Participate in team projects and other activities assigned by the manager or mentor.

Skills

AI

Automation

Data analysis

Scripting

Python

Education

Telecommunications/Electrical/Computer Engineering or related

Tools

Python

JavaScript

SQL

PowerShell

Job description

Ericsson in Plano, Texas is offering a 12‑week Customer Support & Repair Engineering Intern position starting May 25, 2027. You will apply telecommunications engineering concepts to real onboarding challenges and develop automation and AI solutions to enhance customer support operations.

You will collaborate with cross‑functional teams, gain hands‑on experience in data analysis, scripting, and process improvement, and grow professional skills through mentoring and project work.