Telecom Operations Intern: Build Automation & AI

Ericsson GmbH; Plano (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

None

Job summary

Ericsson invites an Operations Support Intern to Plano, TX for a 12-week program starting May 25, 2027. You will gain hands-on experience in network monitoring, incident response, and service assurance while collaborating with experienced engineers to keep services available and SLA-aligned.

You’ll work on automation, monitoring alarms, troubleshooting under supervision, and contributing to playbooks, logs analysis, and process documentation to improve operational efficiency.

Qualifications

• Currently pursuing a Bachelor’s or Master’s degree in Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
• Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
• OSI model concepts
• Familiarity with Linux or command-line environments
• Programming language: Phyton, Linux Bash scripting, Groovy and Java
• Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
• Basic familiarity with Linux command line and Git (branching)
• Strong analytical and problem‑solving skills
• Ability to document findings clearly
• Clear written and verbal communication

Responsibilities

• Develop automation of maintenance tasks using programming languages (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines
• Participate in building AI use cases to turn operations from reactive to predictive
• Assist in monitoring network alarms and events using operational tools; classify and escalate issues
• Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting
• Learn how core network and RAN components are monitored and maintained; assist with routine checks
• Help analyze logs, alarms, and performance metrics to identify potential service issues
• Support remote access activities and change management following procedures
• Maintain records of incidents and maintenance activities; assist with status reporting
• Work with engineering, security, and service teams to understand issue resolution
• Contribute to process documentation, playbooks, scripts, or dashboard improvements

Skills

Networking basics

OSI model

Linux command line

Phyton

Bash scripting

Groovy

Java

REST APIs

JSON

Git

Problem solving

Education

Bachelor’s degree in IT/Telecom/CS/EE

Tools

Monitoring tools

Ticketing systems

DevOps pipelines

Cloud basics

Job description

Ericsson invites an Operations Support Intern to Plano, TX for a 12-week program starting May 25, 2027. You will gain hands-on experience in network monitoring, incident response, and service assurance while collaborating with experienced engineers to keep services available and SLA-aligned.

You’ll work on automation, monitoring alarms, troubleshooting under supervision, and contributing to playbooks, logs analysis, and process documentation to improve operational efficiency.