Customer Support Intern

Ericsson GmbH; Plano (TX); On-site; USD 134,000 - 201,000; Full time

Job summary

Ericsson Inc. in Plano, Texas, invites you to join a 12-week Customer Support & Repair Engineering Intern program. You will analyze telecom issues, support repair processes, and build automation tools while applying AI concepts in a real-world operations setting.

This internship offers mentoring, cross-functional collaboration, and hands-on experience with engineering teams, data analysis, and software scripting to improve customer experience.

Qualifications

• 2.7+ GPA or equivalent, Upload unofficial transcript.
• Actively enrolled full-time in a 4-year college/university (undergrad, master's, or PhD).
• Available for a full-time internship for 12 weeks.

Responsibilities

• Support analysis and resolution of telecom equipment, network, and service issues.
• Assist with repair, incident, problem, and service-support processes.
• Analyze operational data to identify recurring issues, trends, risks, and improvements.
• Develop or enhance automation solutions for repetitive support and repair tasks.
• Explore AI, ML, and intelligent automation in customer support operations.
• Assist with testing, documenting, and deploying tools, scripts, and workflows.
• Maintain technical documentation, dashboards, work instructions, and process records.
• Support continuous-improvement initiatives within Ericsson customer support.
• Collaborate with engineering, operations, supply, quality, and customers.
• Prepare summaries, presentations, and stakeholder recommendations.
• Participate in team projects and other tasks assigned by manager/mentor.

Skills

Communication skills

Teamwork

Analytical thinking

Problem solving

English proficiency

Education

Bachelor's or Master's in Telecommunications/Electrical/Computer/Network Engineering or related

Tools

Python

JavaScript

SQL

PowerShell

Job description

Grow with us

Customer Support & Repair Engineering Intern

Location: Plano, Tx

Duration: 12 weeks

Start date: May 25th, 2027

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About this opportunity

The Customer Support and Repair Engineering Intern will support Ericsson’s customer support and repair team in improving network support, repair processes, operational efficiency, and customer experience.

The position provides an opportunity to apply telecommunications engineering knowledge in a real-world customer support engineering environment while developing practical skills in artificial intelligence, automation, data analysis, troubleshooting, and process improvement.

Join our Team

What you will do:

• Support the analysis and resolution of telecommunications equipment, network, and service-related issues.
• Assist with repair, incident, problem, and service-support processes.
• Analyze operational data to identify recurring issues, trends, risks, and improvement opportunities.
• Develop or enhance automation solutions for repetitive support and repair activities.
• Explore practical applications of AI, machine learning, and intelligent automation in customer support operations.
• Assist with testing, documenting, and deploying approved tools, scripts, workflows, and process improvements.
• Maintain accurate technical documentation, dashboards, work instructions, and process records.
• Support continuous-improvement initiatives within the Verizon customer support and repair organization.
• Collaborate with engineering, operations, supply, quality, and customer-facing teams.
• Prepare summaries, presentations, and recommendations for stakeholders.
• Participate in team projects and other activities assigned by the manager or mentor.

You will bring:

• Currently pursuing a bachelor’s or master’s degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Network
• Engineering, or a related technical discipline.
• Interest in telecommunications networks, customer support, repair operations, service assurance, or technical troubleshooting.
• Demonstrated interest or experience in AI, automation, scripting, data analysis, or workflow improvement.
• Familiarity with one or more programming or automation languages such as Python, JavaScript, SQL, PowerShell, or equivalent tools.
• Ability to analyze technical information, identify patterns, and communicate conclusions clearly.
• Strong problem-solving skills, curiosity, initiative, and willingness to learn.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Strong written and verbal communication skills in English.
• Ability to work from or regularly attend the Ericsson office in Plano, Texas, as required by the team.

The intern will have the opportunity to:

• Gain practical experience supporting a major telecommunications service provider.
• Learn how customer support, repair, incident, and service-assurance processes operate.
• Apply telecommunications engineering concepts to real operational challenges.
• Build experience with AI and automation in an enterprise support environment.
• Develop professional skills through mentoring, cross-functional collaboration, and project delivery.
• Understand how Ericsson technology and services support Verizon’s network operations.

Eligibility requirements:

• 2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript
• Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the co-op
• Available for a full-time internship for 12 week

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets.

We truly believe this approach drives innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Support Engineer

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.