Telecom Support & Repair Engineer Intern — AI/Automation

Ericsson; Plano (TX); On-site; USD 134,000 - 201,000; Full time

Job summary

Ericsson Inc. in Plano, Texas, invites you to join a 12-week Customer Support & Repair Engineering Intern program. You will analyze telecom issues, support repair processes, and build automation tools while applying AI concepts in a real-world operations setting.

This internship offers mentoring, cross-functional collaboration, and hands-on experience with engineering teams, data analysis, and software scripting to improve customer experience.

Qualifications

• 2.7+ GPA or equivalent, Upload unofficial transcript.
• Actively enrolled full-time in a 4-year college/university (undergrad, master's, or PhD).
• Available for a full-time internship for 12 weeks.

Responsibilities

• Support analysis and resolution of telecom equipment, network, and service issues.
• Assist with repair, incident, problem, and service-support processes.
• Analyze operational data to identify recurring issues, trends, risks, and improvements.
• Develop or enhance automation solutions for repetitive support and repair tasks.
• Explore AI, ML, and intelligent automation in customer support operations.
• Assist with testing, documenting, and deploying tools, scripts, and workflows.
• Maintain technical documentation, dashboards, work instructions, and process records.
• Support continuous-improvement initiatives within Ericsson customer support.
• Collaborate with engineering, operations, supply, quality, and customers.
• Prepare summaries, presentations, and stakeholder recommendations.
• Participate in team projects and other tasks assigned by manager/mentor.

Skills

Communication skills

Teamwork

Analytical thinking

Problem solving

English proficiency

Education

Bachelor's or Master's in Telecommunications/Electrical/Computer/Network Engineering or related

Tools

Python

JavaScript

SQL

PowerShell

Job description

Ericsson Inc. in Plano, Texas, invites you to join a 12-week Customer Support & Repair Engineering Intern program. You will analyze telecom issues, support repair processes, and build automation tools while applying AI concepts in a real-world operations setting.

This internship offers mentoring, cross-functional collaboration, and hands-on experience with engineering teams, data analysis, and software scripting to improve customer experience.