Telecom Support Intern — Zoom & Five9 Specialist

Werner Management Inc; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises in Omaha, NE offers a paid internship with dedicated training and real-world experience at our corporate headquarters. Some remote and off-site opportunities may be available.

You will support Zoom, Five9, and related tools, troubleshoot issues, create user guides, and help integrate systems like Salesforce and bot applications. Pursue a Bachelor's degree in Computer Science, MIS, or related field to qualify and participate in mentorship and development activities.

Qualifications

• Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred.

Responsibilities

• Support the setup, configuration, and daily management of Zoom meetings, webinars, Chat, Phone, and Five9 contact center tools to ensure smooth communication and customer interactions.
• Help troubleshoot user issues related to Zoom and Five9, including audio/video problems, connection issues, and platform errors, escalating to senior staff when necessary.
• Assist in monitoring the performance and uptime of Zoom and Five9 services, reporting outages or disruptions promptly.
• Create and update user guides, FAQs, and training materials to assist team members in effectively using Zoom and Five9 features.
• Help with integrating Zoom and Five9 with other business systems like Salesforce, Bot applications ensuring seamless workflows.
• Assist in onboarding new users on Zoom and Five9, including account setup and basic training.
• Gather usage statistics and feedback to help optimize platform usage and suggest improvements.

Education

Bachelor's degree in Computer Science, MIS, or related discipline preferred

Tools

Zoom

Five9

Salesforce

Bot applications

Job description

Werner Enterprises in Omaha, NE offers a paid internship with dedicated training and real-world experience at our corporate headquarters. Some remote and off-site opportunities may be available.

You will support Zoom, Five9, and related tools, troubleshoot issues, create user guides, and help integrate systems like Salesforce and bot applications. Pursue a Bachelor's degree in Computer Science, MIS, or related field to qualify and participate in mentorship and development activities.