Telecom Support Intern

Werner Management Inc; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises in Omaha, NE offers a paid internship with dedicated training and real-world experience at our corporate headquarters. Some remote and off-site opportunities may be available.

You will support Zoom, Five9, and related tools, troubleshoot issues, create user guides, and help integrate systems like Salesforce and bot applications. Pursue a Bachelor's degree in Computer Science, MIS, or related field to qualify and participate in mentorship and development activities.

Qualifications

• Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred.

Responsibilities

• Support the setup, configuration, and daily management of Zoom meetings, webinars, Chat, Phone, and Five9 contact center tools to ensure smooth communication and customer interactions.
• Help troubleshoot user issues related to Zoom and Five9, including audio/video problems, connection issues, and platform errors, escalating to senior staff when necessary.
• Assist in monitoring the performance and uptime of Zoom and Five9 services, reporting outages or disruptions promptly.
• Create and update user guides, FAQs, and training materials to assist team members in effectively using Zoom and Five9 features.
• Help with integrating Zoom and Five9 with other business systems like Salesforce, Bot applications ensuring seamless workflows.
• Assist in onboarding new users on Zoom and Five9, including account setup and basic training.
• Gather usage statistics and feedback to help optimize platform usage and suggest improvements.

Education

Bachelor's degree in Computer Science, MIS, or related discipline preferred

Tools

Zoom

Five9

Salesforce

Bot applications

Job description

Internship Overview

Paid internship that includes dedicated job training and learning opportunities. Located at our Corporate Headquarters in Omaha, Nebraska (some remote and off-site opportunities may be available). Collaborative, inclusive work environment. Real‑world experience.

Responsibilities

• Support the setup, configuration, and daily management of Zoom meetings, webinars, Chat, Phone, and Five9 contact center tools to ensure smooth communication and customer interactions.
• Help troubleshoot user issues related to Zoom and Five9, including audio/video problems, connection issues, and platform errors, escalating to senior staff when necessary.
• Assist in monitoring the performance and uptime of Zoom and Five9 services, reporting outages or disruptions promptly.
• Create and update user guides, FAQs, and training materials to assist team members in effectively using Zoom and Five9 features.
• Help with integrating Zoom and Five9 with other business systems like Salesforce, Bot applications ensuring seamless workflows.
• Assist in onboarding new users on Zoom and Five9, including account setup and basic training.
• Gather usage statistics and feedback to help optimize platform usage and suggest improvements.

Qualifications

• Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred.

Internship Development Activities

• Lessons with Leaders Sessions
• Mentor Program
• Intern Activities
• Community Support Events
• Networking
• Summer Project Proposal and Presentation

Benefits

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

• Medical, dental and vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans.
• Other optional supplemental coverage.

Equal Employment Opportunity

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.