Telecom Support Intern

Werner Enterprises, Inc.; Omaha (NE); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid internship

Housing assistance

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises, Inc. in Omaha, NE offers a paid Telecom Support Intern program that runs 11 weeks, with training and real-world experience at our corporate headquarters.

The internship includes exposure to Zoom, Five9, and related tools, plus opportunities to learn integration with Salesforce and Bot applications. You will assist with setup, troubleshooting, user onboarding, and documentation, while gathering usage data to help improve platform performance and reliability.

Qualifications

• Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred.

Responsibilities

• Support the setup, configuration, and daily management of Zoom meetings, webinars, Chat, Phone, and Five9 contact center tools to ensure smooth communication and customer interactions.
• Help troubleshoot user issues related to Zoom and Five9, including audio/video problems, connection issues, and platform errors, escalating to senior staff when necessary.
• Assist in monitoring the performance and uptime of Zoom and Five9 services, reporting outages or disruptions promptly.
• Create and update user guides, FAQs, and training materials to assist team members in effectively using Zoom and Five9 features.
• Help with integrating Zoom and Five9 with other business systems like Salesforce, Bot applications ensuring seamless workflows.
• Assist in onboarding new users on Zoom and Five9, including account setup and basic training.
• Gather usage statistics and feedback to help optimize platform usage and suggest improvements.

Education

Bachelor's degree in Computer Science, MIS, or related discipline

Tools

Zoom

Five9

Salesforce

Bot applications

Job description

## Telecom Support InternApply: Onsite: Omaha, NE: Full time: Posted Today: JR23743Our summer internship program is an excellent opportunity to tie what you have learned in the classroom into real-world experience. The program consists of an 11-week immersion into Werner Enterprises. Internship Overview:* Paid internship that includes dedicated job training and learning opportunities* Located at our Corporate Headquarters in Omaha, Nebraska (some remote and off-site opportunities may be available)* Collaborative, inclusive work environment* Real-world experience* Paid housing/housing assistance may be available Responsibilities:* Support the setup, configuration, and daily management of Zoom meetings, webinars, Chat, Phone, and Five9 contact center tools to ensure smooth communication and customer interactions.* Help troubleshoot user issues related to Zoom and Five9, including audio/video problems, connection issues, and platform errors, escalating to senior staff when necessary.* Assist in monitoring the performance and uptime of Zoom and Five9 services, reporting outages or disruptions promptly.* Create and update user guides, FAQs, and training materials to assist team members in effectively using Zoom and Five9 features.* Help with integrating Zoom and Five9 with other business systems like Salesforce, Bot applications ensuring seamless workflows.* Assist in onboarding new users on Zoom and Five9, including account setup and basic training.* Gather usage statistics and feedback to help optimize platform usage and suggest improvements. Qualifications:* Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred Internship Development Activities:* Lessons with Leaders Sessions* Mentor Program* Intern Activities* Community Support Events* Networking* Summer Project Proposal and PresentationWe know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.