Telecom Solutions Engineer - Technical Sales

WOW! Internet, Cable & Phone; Livonia (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Salary range $80,000-$100,000/year

Annual merit increases

Quarterly commission

Medical, dental and vision insurance

401k with company match

Paid time off and holidays

Tuition reimbursement

Employee discounts on broadband

Job summary

WOW! Internet, Cable & Phone in Livonia, Michigan is seeking a Business Sales Engineer to develop technical solutions and provide pre-sales support for Commercial Business Sales.

You will support Account Executives, engage with customers, and collaborate with internal teams on network design, proposals, and project coordination. The role requires 5 years in sales engineering and networking, plus strong communication and knowledge of Metro Ethernet, TCP/IP, and VoIP.

Qualifications

• 5 years of sales engineering and networking experience in the telecom service provider industry preferred
• Excellent verbal and written communication skills
• Ability to work closely with Account Executives with a proven knowledge of the sales cycle
• Must have knowledge of Metro Ethernet technologies (ELAN, EPL, EVPL), WANs and LANs
• Must have working knowledge of TCP/IP, firewalls and VPNs
• Must have working knowledge of data Virtualization and Backup
• Strong knowledge of industry networking technologies such as TCP/IP, L3VPN, MPLS, VPLS, VPN, Ethernet, VoIP, SONET, DWDM
• Extensive experience with routing and signaling protocols such as BGP, ISIS, OSPF, LDP, RSVP
• Extensive voice networking experience with an emphasis on VoIP
• Ability to multitask and meet multiple deadlines, while working with appropriate urgency in relation to commercial business sales

Responsibilities

• Provide primary technical support to WOW! Business Commercial sales and support teams
• Attend sales calls with Account Executives and assist in the sale by performing technical requirement analysis and presenting to customers
• Interface with clients and WOW! staff to ensure smooth service activation
• Deliver supplemental technical training to Account Executives and support staff
• Follow-up with customers to assure satisfaction with WOW! services
• Serve as project manager for RFQ responses and handle all technical content of proposals
• Support Account Management with white glove customers for timely solutions to issues
• Map prospect/customer networks and design optimal solutions including PRI, SIP, VOIP, Internet, MPLS, virtualization
• Lead development of networking opportunities with consultants and partners
• Assure quality representation of services, pricing and deliverables
• Manage relationships to ensure communication and satisfaction with WOW! services
• Other duties as assigned

Skills

Sales engineering

Networking

Cisco

VMware

Communication skills

Proposal design

Education

Bachelor's degree in Computer Science or Telecommunications Engineering Technology

Tools

Cisco

VMware

Job description

WOW! Internet, Cable & Phone in Livonia, Michigan is seeking a Business Sales Engineer to develop technical solutions and provide pre-sales support for Commercial Business Sales.

You will support Account Executives, engage with customers, and collaborate with internal teams on network design, proposals, and project coordination. The role requires 5 years in sales engineering and networking, plus strong communication and knowledge of Metro Ethernet, TCP/IP, and VoIP.