Business Sales Engineer

WOW!; Livonia (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid time off

Paid holidays

Tuition reimbursement

Broadband discounts

Job summary

WOW! in Livonia, Michigan is seeking a Business Sales Engineer to support Commercial Business Sales with technical solutions and pre-sales activity.

You will provide primary technical support, attend sales calls, map networks and design optimal WOW! solutions including MPLS, VOIP, Ethernet and QoS, and lead proposal content.

A Bachelor’s degree and 5+ years in sales engineering, plus Cisco/VMware certs, are preferred. On-site role with travel up to 25%.

Qualifications

• 5+ years in sales engineering and networking in telecom preferred.
• Cisco and VMware certifications preferred.
• Excellent verbal and written communication skills.
• Ability to collaborate with Account Executives to drive sales.
• Knowledge of Metro Ethernet, WAN/LAN technologies.

Responsibilities

• Provide primary technical support to WOW! Business Commercial sales teams.
• Attend sales calls and assist in the sale by analyzing requirements and presenting solutions.
• Design network topologies and propose WOW! solutions (PRI, SIP, VOIP, MPLS, Ethernet).
• Lead technical content for proposals and RFQ responses.
• Coordinate with internal teams to ensure smooth service activation.
• Deliver training to account executives and staff as needed.
• Maintain client relationships and ensure satisfaction with WOW! services.

Skills

Sales engineering

Networking

Customer relations

Proposal design

Presentation skills

Technical analysis

Education

Bachelor's degree in CS or Telecommunications

Tools

Cisco

VMware

Job description

WOW! is currently hiring a Business Sales Engineer in Livonia, Michigan!The Business Sales Engineer is responsible for the development of technical solutions and pre-sales support for prospective and existing clients in direct relation to the support of Commercial Business Sales. Individuals in this position are responsible for supporting a team of Account Executives and direct interaction with customers as well as various internal departments.Let us tell you about the perks!Be part of a company whose core values include respect, integrity, spirit of service, and accountability!Salary Range: $80,000-$100,000/year depending on experienceAnnual merit increases and quarterly commission available – recruiter will share more!Medical, dental, and vision insurance, and 401k with a company matchPaid time off, paid holidays, and tuition reimbursement.Significant discounts on broadband packages for employees residing in our service areas.What You'll be doing:Essential duties and responsibilities include but are not limited to those listed below:Responsible for providing primary technical support to the WOW! Business Commercial sales and support teamsAttend sales calls with Account Executives and assist in the sale by performing technical requirement analysis, technical responses, site evaluation, presentations to customers/prospects, reviewing/coordinating complex proposals and communicating the technical merits of our solution and service migration considerations.Interface with clients and WOW! staff, as needed, to ensure a smooth and successful service activation process.Deliver supplemental technical training to new and existing WOW! Account Executives and support staff as needed.Follow-up with customers to assure satisfaction with WOW! delivered servicesServes as project manager for all commercial RFQ responses and is specifically responsible for all technical content of the proposal process and technical design.Supports Account Management in working with white glove customers to help ensure timely solutions for trouble tickets and change orders.Assist in the sale by mapping out prospect/customer current networks to include locations, circuits, network topology and applications, and then design optimal alternatives to support customer needs with WOW! solutions, including but not limited to PRI’s, SIP PRI equivalent trunking, VOIP, Internet, Metro Ethernet, MPLS, Virtualization, Backup and ColocationTake a leadership role in seeking out, identifying and evaluating network extension opportunities based on required capital cost, customer demographic, competitive environment, penetration forecasts and ROI analysisMaintain professionalism and integrity while working with associates to conduct businessTake a leadership role in the development of networking opportunities with consultants; interconnect companies, data equipment vendors and other partners that would advance the penetration of WOW! services and ensure an exceptional customer experienceAssure the quality representation of our services, pricing and deliverables to prospects and customers meet company standardsManage customer and inter-departmental relationships to ensure proper communication and satisfaction with WOW! services and prompt resolution of issues.Other duties as assignedWhat YOU need is:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.Education:Bachelor’s degree from a four-year college or university preferred; or equivalent training, education, and experience (preferably with concentration in Computer Science or Telecommunications Engineering Technology)Experience/Skills Needed:5 years of sales engineering and networking experience in the telecom service provider industry preferredCisco and VMware certifications preferredExcellent verbal and written communication skillsAbility to work closely with Account Executives with a proven knowledge of the sales cycleStrong sales skills in presentation and proposal designMust have knowledge of Metro Ethernet technologies (ELAN, EPL, EVPL), WANs and LANsMust have working knowledge of TCP/IP, firewalls and VPNsMust have working knowledge of data Virtualization and BackupStrong knowledge of industry networking technologies such as TCP/IP, L3VPN, MPLS, VPLS, VPN, Ethernet, VoIP, SONET, DWDMFamiliar with various networking fundamentals related to routers/firewalls, switches, LAN, WAN and Wireless in regard to various existing and emerging technologiesPossess a consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applicationsExtensive experience with routing and signaling protocols such as BGP, ISIS, OSPF, LDP, RSVP as well as knowledge of emerging technologiesExtensive voice networking experience with an emphasis on VoIP, Hosted-VoIP, signaling protocols and PBXAbility to multitask and meet multiple deadlines, while working with appropriate urgency in relation to commercial business salesComputer Skills:Microsoft Office productsPhysical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is occasionally required to walk; sit; stoop, kneel, crouch, or crawlRegularly required to talk and hearRequired to reach and hold on to items at chest level or reach above the shoulderRequired to use hands to type, handle objects and paperworkThe vision requirements include: close vision and ability to adjust focusOccasionally required to carry work devices, materials, and presentation/demonstration itemsThe employee must have the ability to work various hours, including nights, weekends and holidays as neededTravel requirements may be up to 25% of the jobWondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran