Telecom Migration Lead — Remote UCaaS

Patriot Growth Insurance Services, LLC; United States; Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical options and preventive care

Virtual medical & mental healthcare

Disability coverage

Parental leave

Personalized PTO

401(k) company match

Dental and vision coverage

Employee Assistance Program

Job summary

Patriot Growth Insurance Services seeks a Telecom Manager to lead enterprise telecommunications initiatives, including RingCentral migrations and circuit transitions, across 170 agencies. You will coordinate with vendors, carriers, and internal teams to ensure smooth planning, execution, and post‑cutover support.

The role requires deep telecom expertise, strong stakeholder communication, and experience driving cost visibility and operational improvements in a remote‑first, travel‑optional

Qualifications

• 7+ years of experience in telecom operations, voice platforms, carrier management, network services, telecommunications migrations, or related disciplines.
• 3+ years of experience managing telecom vendors, carrier relationships, managed services providers, enterprise circuit portfolios, or UCaaS migrations.
• Experience managing telecom circuit inventories and lifecycle activities, including orders, disconnects, billing, escalations, and carrier coordination.
• Experience planning and executing RingCentral or similar UCaaS platform migrations, including number porting, cutover execution, and post‑migration support.
• Strong knowledge of telecom carrier services, circuit technologies, voice service delivery, telecom lifecycle governance, and operational support models.
• Experience managing managed services provider performance, service delivery, vendor governance, SLAs, and contract adherence.
• Understanding of budgeting, forecasting, invoice review, cost controls, savings identification, and telecom expense optimization practices.
• Experience leading enterprise migration initiatives, coordinating multiple stakeholders, managing risks and dependencies, and supporting business continuity requirements.
• Strong troubleshooting and escalation management experience related to telephony, connectivity, call quality, circuit, and user experience issues.
• Experience coordinating after‑hours production cutovers and migration activities.
• Excellent communication, documentation, planning, and executive reporting skills.
• Ability to manage at least one contractor supporting telecom migration and operational activities.

Responsibilities

• Lead the execution of enterprise telecommunications initiatives, including RingCentral migration activities, circuit transitions, carrier coordination, and ongoing telecom operations.
• Manage the migration of telecom circuits across approximately 170 independent agencies, ensuring smooth planning, communication, implementation, and post‑cutover support.
• Coordinate site readiness assessments, number porting, user migration planning, cutovers, issue resolution, and stabilization efforts to minimize business disruption.
• Govern relationships with telecom vendors and managed services providers, ensuring strong service delivery, contract compliance, escalation management, and performance outcomes.
• Standardize telecom inventories, operational controls, migration runbooks, service catalogs, and lifecycle processes to improve scalability and consistency.
• Partner with Finance, Procurement, Infrastructure, Security, Agency Operations, and the PMO to improve cost visibility, resource planning, migration readiness, and operational performance.

Skills

Telecom operations

RingCentral migrations

Vendor management

UCaaS migrations

Budgeting & cost controls

Stakeholder communication

After-hours coordination

Contract governance

Tools

RingCentral

UCaaS platforms

Telecom inventory tools

Carrier portals

Job description

Patriot Growth Insurance Services seeks a Telecom Manager to lead enterprise telecommunications initiatives, including RingCentral migrations and circuit transitions, across 170 agencies. You will coordinate with vendors, carriers, and internal teams to ensure smooth planning, execution, and post‑cutover support.

The role requires deep telecom expertise, strong stakeholder communication, and experience driving cost visibility and operational improvements in a remote‑first, travel‑optional