Remote Telecom Migration Lead: RingCentral & UCaaS

Patriot Growth Insurance Services; United States; Remote; USD 130,000 - 150,000; Full time

Job summary

Patriot Growth Insurance Services is seeking a Telecom Manager to lead enterprise telecommunications initiatives, including a RingCentral migration and the transition of circuits across 170 independent agencies. This remote-first role collaborates with carriers, MSPs, agency leaders, and internal teams to ensure smooth migrations, reliable operations, and cost-conscious solutions.

Strong leadership, vendor governance, and program management skills are essential to deliver scalable telecom

Qualifications

• 7+ years of experience in telecom operations, voice platforms, carrier management, network services, telecommunications migrations, or related disciplines.
• 3+ years of experience managing telecom vendors, carrier relationships, managed services providers, enterprise circuit portfolios, or UCaaS migrations.
• Experience managing telecom circuit inventories and lifecycle activities, including orders, disconnects, billing, escalations, and carrier coordination.
• Experience planning and executing RingCentral or similar UCaaS platform migrations, including number porting, cutover execution, and post‑migration support.
• Strong knowledge of telecom carrier services, circuit technologies, voice service delivery, telecom lifecycle governance, and operational support models.
• Experience managing managed services provider performance, service delivery, vendor governance, SLAs, and contract adherence.
• Understanding of budgeting, forecasting, invoice review, cost controls, savings identification, and telecom expense optimization practices.
• Experience leading enterprise migration initiatives, coordinating multiple stakeholders, managing risks and dependencies, and supporting business continuity requirements.
• Strong troubleshooting and escalation management experience related to telephony, connectivity, call quality, circuit, and user experience issues.
• Experience coordinating after-hours production cutovers and migration activities.
• Excellent communication, documentation, planning, and executive reporting skills.
• Ability to manage at least one contractor supporting telecom migration and operational activities.

Responsibilities

• Lead the execution of enterprise telecommunications initiatives, including RingCentral migration activities, circuit transitions, carrier coordination, and ongoing telecom operations.
• Manage the migration of telecom circuits across approximately 170 independent agencies, ensuring smooth planning, communication, implementation, and post-cutover support.
• Coordinate site readiness assessments, number porting, user migration planning, cutovers, issue resolution, and stabilization efforts to minimize business disruption.
• Govern relationships with telecom vendors and managed services providers, ensuring strong service delivery, contract compliance, escalation management, and performance outcomes.
• Standardize telecom inventories, operational controls, migration runbooks, service catalogs, and lifecycle processes to improve scalability and consistency.
• Partner with Finance, Procurement, Infrastructure, Security, Agency Operations, and the PMO to improve cost visibility, resource planning, migration readiness, and operational performance.

Skills

Telecom operations

UCaaS migrations

Vendor management

Project coordination

Stakeholder communication

Planning & execution

Telephony troubleshooting

RingCentral

Tools

RingCentral

Carrier portals

Job description

Patriot Growth Insurance Services is seeking a Telecom Manager to lead enterprise telecommunications initiatives, including a RingCentral migration and the transition of circuits across 170 independent agencies. This remote-first role collaborates with carriers, MSPs, agency leaders, and internal teams to ensure smooth migrations, reliable operations, and cost-conscious solutions.

Strong leadership, vendor governance, and program management skills are essential to deliver scalable telecom