Telecom CX BizDev Leader: GenAI & Contact Modernization

Amazon; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Telecom Business Development Manager to craft value propositions for Telco journey modernization leveraging Generative AI, Agentic AI, and 1P/3P contact center solutions.

You will engage senior executives, outline baseline and To-be states, and drive outcomes across personalization and contact center modernization. The role requires 6+ years in telecom tech, 5+ years in GTM/BD/Sales/Consulting, and strong experience with AI technologies.

Qualifications

• 6+ years solving problems with technology in the Telecommunications industry.
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of working with Data & AI technologies, including GenAI, Analytics, Database, and/or Storage.
• Experience explaining complex technical concepts to business and technical audiences.

Responsibilities

• Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment and To-be state.
• Understand and communicate Telecom Enterprise architecture and Telephony integration.
• Run EBC’s and business engagements for Contact center domain.
• Knowledge in Generative AI & Agentic AI capabilities to transform telecom contact centers.

Skills

Telecom industry

Go-To-Market

Sales & BD

AI technologies

Executive communication

Tools

AI/ML tools

Analytics platforms

Database systems

Storage solutions

Job description

Amazon Web Services, Inc. is seeking a Telecom Business Development Manager to craft value propositions for Telco journey modernization leveraging Generative AI, Agentic AI, and 1P/3P contact center solutions.

You will engage senior executives, outline baseline and To-be states, and drive outcomes across personalization and contact center modernization. The role requires 6+ years in telecom tech, 5+ years in GTM/BD/Sales/Consulting, and strong experience with AI technologies.