Telecom CX Transformation Executive - AI & Omnichannel

Infosys Limited; United States; On-site; USD 210,000 - 256,667; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid Time Off

Job summary

A leading consulting firm seeks a Senior Principal specializing in Telecom Contact Center Transformation. The role involves advising telecom executives, leading large-scale customer experience transformations, and modernizing call centers into AI-enabled platforms. Candidates should possess over 10 years in the Telecom industry and 5 years in advisory consulting. This position offers a competitive salary range and extensive benefits, including medical and 401(k) contributions.

Qualifications

• At least 10+ years’ experience within the Telecom industry.
• 5 years of advisory consulting experience in comparable services.
• Ability to travel 4 days a week to client locations.

Responsibilities

• Serve as a trusted advisor to telecom executives.
• Lead large-scale consulting engagements focused on customer service transformation.
• Shape strategic roadmaps for omnichannel contact centers.

Skills

Telecom industry experience

Consulting experience

Client-facing skills

Business strategy

AI-driven service automation

Education

Bachelor’s degree or foreign equivalent

MBA or advanced degree in Communications

Tools

Genesys

Salesforce Service Cloud

Amazon Connect

Job description

A leading consulting firm seeks a Senior Principal specializing in Telecom Contact Center Transformation. The role involves advising telecom executives, leading large-scale customer experience transformations, and modernizing call centers into AI-enabled platforms. Candidates should possess over 10 years in the Telecom industry and 5 years in advisory consulting. This position offers a competitive salary range and extensive benefits, including medical and 401(k) contributions.