Senior Business Development, Telecom CX (AWS)

Amazon; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Telecom Business Development Manager to craft value propositions for Telco journey modernization leveraging Generative AI, Agentic AI, and 1P/3P contact center solutions.

You will engage senior executives, outline baseline and To-be states, and drive outcomes across personalization and contact center modernization. The role requires 6+ years in telecom tech, 5+ years in GTM/BD/Sales/Consulting, and strong experience with AI technologies.

Qualifications

• 6+ years solving problems with technology in the Telecommunications industry.
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of working with Data & AI technologies, including GenAI, Analytics, Database, and/or Storage.
• Experience explaining complex technical concepts to business and technical audiences.

Responsibilities

• Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment and To-be state.
• Understand and communicate Telecom Enterprise architecture and Telephony integration.
• Run EBC’s and business engagements for Contact center domain.
• Knowledge in Generative AI & Agentic AI capabilities to transform telecom contact centers.

Skills

Telecom industry

Go-To-Market

Sales & BD

AI technologies

Executive communication

Tools

AI/ML tools

Analytics platforms

Database systems

Storage solutions

Job description

Job ID: 10381701 | Amazon Web Services, Inc.

The Telecom Business Development Manager will be responsible for providing tailored value propositions for Telco customer journey modernization leveraging GenerativeAI, Agentic AI, 1P/3P contact center solutions and GSI/ISV partners. The role requires understanding industry challenges for the consumer and business customer journey. The role is expected to deliver business outcome driven propositions along with solutions for customers in personalization, contact center modernization and substantial improvement in engagement with customers.

Key Responsibilities

• Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment and To-be state.
• Understand and communicate Telecom Enterprise architecture and Telephony integration.
• Run EBC’s and business engagements for Contact center domain.
• Knowledge in Generative AI & Agentic AI capabilities to transform telecom contact centers.

Basic Qualifications

• 6+ years of solving problems with technology in the Telecommunications industry experience
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience explaining complex technical concepts to various business and technical audiences

Preferred Qualifications

• Experience interpreting data and making business recommendations
• Experience identifying, negotiating, and executing complex legal agreements
• Proficient in at least 2 of the Contact center solutions – Amazon Connect, Genesys, Avaya, Nice, Google CCAI, etc.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.