Telecom Customer Experience Specialist

MetTel; Salt Lake City (UT); On-site; USD 22,730 - 32,373; Full time

Job summary

A telecommunications company in Salt Lake City is seeking a Client Experience Agent to deliver exceptional support to customers via phone and email. The ideal candidate will have at least 3 years of relevant experience and a strong focus on problem-solving and communication. This full-time role involves troubleshooting inquiries, processing orders, and documenting interactions to enhance customer satisfaction. Up to $20 per hour based on experience and location.

Qualifications

• Minimum of 3 years of experience in customer service or account management.
• Experience within the telecommunications industry is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project).

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide support for orders, service requests, and general account inquiries.
• Troubleshoot service-related issues and submit repair tickets as needed.
• Take ownership of customer concerns, driving resolution and escalating when appropriate.
• Deliver accurate product and service information, including features, terms, and capabilities.
• Document all customer interactions in accordance with standard operating procedures.

Skills

Problem-solving

Communication skills

Customer service experience

Account management

Telecommunications knowledge

Microsoft Office Suite

Job description

A telecommunications company in Salt Lake City is seeking a Client Experience Agent to deliver exceptional support to customers via phone and email. The ideal candidate will have at least 3 years of relevant experience and a strong focus on problem-solving and communication. This full-time role involves troubleshooting inquiries, processing orders, and documenting interactions to enhance customer satisfaction. Up to $20 per hour based on experience and location.