Customer Experience Specialist: Telecom Support & Solutions

Mettel; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

MetTel is seeking a Customer Experience Specialist to join its Operations Team in Salt Lake City. You will answer inbound calls and emails, assist customers with orders and inquiries, and resolve service-related issues while maintaining a professional image in voice and online interactions.

You will contribute to projects aimed at improving processes and service offerings. The role requires strong customer service experience, familiarity with telecommunications providers, and proficient use of

Qualifications

• Minimum of 3 years of Customer Service or Account Management.
• Experience with telecommunications service providers is a plus.
• Knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point).

Responsibilities

• Answer incoming calls and respond to customer emails.
• Manage and resolve customer complaints.
• Identify and take ownership of issues and escalate as needed.
• Provide product and service information to customers.
• Research required information using available systems and tools.
• Process orders, forms, and applications.
• Document all call information per SOPs.
• Identify trends and alert management to recurring issues.

Skills

Customer service

Account management

Tools

Microsoft Office Suite

Job description

MetTel is seeking a Customer Experience Specialist to join its Operations Team in Salt Lake City. You will answer inbound calls and emails, assist customers with orders and inquiries, and resolve service-related issues while maintaining a professional image in voice and online interactions.

You will contribute to projects aimed at improving processes and service offerings. The role requires strong customer service experience, familiarity with telecommunications providers, and proficient use of