Customer Service Agent

MetTel; Salt Lake City (UT); On-site; USD 22,730 - 32,373; Full time

Job summary

A telecommunications company in Salt Lake City is seeking a Client Experience Agent to deliver exceptional support to customers via phone and email. The ideal candidate will have at least 3 years of relevant experience and a strong focus on problem-solving and communication. This full-time role involves troubleshooting inquiries, processing orders, and documenting interactions to enhance customer satisfaction. Up to $20 per hour based on experience and location.

Qualifications

• Minimum of 3 years of experience in customer service or account management.
• Experience within the telecommunications industry is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project).

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide support for orders, service requests, and general account inquiries.
• Troubleshoot service-related issues and submit repair tickets as needed.
• Take ownership of customer concerns, driving resolution and escalating when appropriate.
• Deliver accurate product and service information, including features, terms, and capabilities.
• Document all customer interactions in accordance with standard operating procedures.

Skills

Problem-solving

Communication skills

Customer service experience

Account management

Telecommunications knowledge

Microsoft Office Suite

Job description

Client Experience Agent - Telecom

We are seeking a detail-oriented and customer‑focused Client Experience Agent – Telecom to join our Operations team. This role serves as a key point of contact for our customers, delivering high-quality support across wireline products and services. The ideal candidate will be proactive, solutions-driven, and committed to providing an exceptional client experience through both phone and email interactions.

Role and Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide support for orders, service requests, and general account inquiries
• Troubleshoot service‑related issues and submit repair tickets as needed
• Take ownership of customer concerns, driving resolution and escalating when appropriate
• Deliver accurate product and service information, including features, terms, and capabilities
• Process customer orders, forms, and service requests with accuracy and efficiency
• Route inquiries to appropriate internal teams when necessary
• Document all customer interactions in accordance with standard operating procedures
• Identify trends in customer issues and communicate insights to management
• Conduct follow‑ups to ensure timely and satisfactory resolution
• Participate in cross‑functional projects aimed at improving processes and service delivery
• Support additional operational tasks and responsibilities as assigned

Desired Skills and Experience

• Full time / In office – Salt Lake City, Utah
• Minimum of 3 years of experience in customer service or account management
• Experience within the telecommunications industry is a plus
• Strong problem‑solving and communication skills (written and verbal)
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)

Compensation

The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $20 / hour. Pay varies by work location and may also depend on job‑related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Equal Opportunity Employment Statement

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.