Telecom Client Support Specialist — On-Call & Evening Hours

Jobtailor; Suffield (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a detail-oriented telecom support professional to join our client services team. The role focuses on telecom support, helpdesk, and ticket management, with emphasis on following documented protocols and effective communication.

You will handle on-call rotations, after-hours coverage, and possible 2nd/3rd shift hours. Experience with AutoTask or similar PSA/ticketing platforms is valued, with willingness to learn as needed.

Qualifications

• 0–2 years of experience in telecom support, helpdesk, or technology client services.
• Strong attention to detail and ability to follow documented protocols.
• Proficiency with AutoTask or a comparable PSA/ticketing platform, or willingness to learn.
• Effective written and verbal communication skills.
• Ability to participate in an on-call/after-hours rotation.
• Evening, overnight, or weekend coverage may be required, including 2nd and 3rd shift hours.

Skills

Telecom Support Experience

Client Ticket Management

AutoTask Proficiency

Effective Communication Skills

Attention to Detail

Tools

AutoTask

PSA Software

Job description

Jobtailor is seeking a detail-oriented telecom support professional to join our client services team. The role focuses on telecom support, helpdesk, and ticket management, with emphasis on following documented protocols and effective communication.

You will handle on-call rotations, after-hours coverage, and possible 2nd/3rd shift hours. Experience with AutoTask or similar PSA/ticketing platforms is valued, with willingness to learn as needed.