Remote Technical Client Support Specialist (Evenings)

Outcomes®; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Outcomes® is seeking a Client Support Representative to deliver high-level service to customers using phone systems, teleconference tools, and remote connections. You will handle a high volume of calls and provide accurate information about products, programs, and services.

Responsibilities include addressing inquiries with a customer-centric approach, troubleshooting issues, documenting interactions, and collaborating with internal teams to ensure client satisfaction and retention.

Qualifications

• 2+ years of work experience preferred in a technical call center environment.
• Ability to handle difficult client interactions with excellent listening and communication.
• Strong writing and documentation skills with proper grammar and formatting.
• Comfort with problem solving and escalating issues when needed.

Responsibilities

• Respond promptly and professionally to inbound calls and other channels.
• Provide accurate information about products, programs, and services.
• Address inquiries with a customer-centric approach and resolve issues.
• Identify and troubleshoot client issues, escalating as needed.
• Record and document client interactions and resolutions in the ticketing system.
• Collaborate with internal teams to gather information and enhance client experience.

Skills

Communication skills

Active listening

Problem solving

Written communication

De-escalation

Team collaboration

Adaptability

Tools

Ticketing system

Phone system

Teleconference tools

Remote connection tools

Job description

Outcomes® is seeking a Client Support Representative to deliver high-level service to customers using phone systems, teleconference tools, and remote connections. You will handle a high volume of calls and provide accurate information about products, programs, and services.

Responsibilities include addressing inquiries with a customer-centric approach, troubleshooting issues, documenting interactions, and collaborating with internal teams to ensure client satisfaction and retention.