Help Desk & Desktop Support Technician — On-Call

El Camino Health; Logan (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

TTM Technologies, Inc. is seeking a Client Services Support Technician to handle help desk calls, create and update tickets, and resolve Level One user issues.

You will support and train end-users across a range of software, hardware, and network topics, with after-hours on-call responsibilities as needed. The role emphasizes strong communication, teamwork, and the ability to learn new technologies quickly.

Qualifications

• Good communication skills and the ability to explain technical information to end-users.
• Able to diagnose and resolve Level One software/hardware/network issues.
• Able to operate with minimal supervision and work within documented processes.

Responsibilities

• Provide hardware, software, and network problem resolution in a call center setting.
• Diagnose, troubleshoot and resolve Level One end-user issues.
• Escalate complex problems to appropriate teams and document resolutions.
• Assist end-users with training and creating FAQs.

Skills

Good communications

Team collaboration

Minimal supervision

Reading & documentation

Math skills

Tools

Microsoft Office

WebEx

Terminal Services

VPN

Remote Desktop

Active Directory

Job description

TTM Technologies, Inc. is seeking a Client Services Support Technician to handle help desk calls, create and update tickets, and resolve Level One user issues.

You will support and train end-users across a range of software, hardware, and network topics, with after-hours on-call responsibilities as needed. The role emphasizes strong communication, teamwork, and the ability to learn new technologies quickly.