Client Support Associate

Jobtailor; Suffield (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a detail-oriented telecom support professional to join our client services team. The role focuses on telecom support, helpdesk, and ticket management, with emphasis on following documented protocols and effective communication.

You will handle on-call rotations, after-hours coverage, and possible 2nd/3rd shift hours. Experience with AutoTask or similar PSA/ticketing platforms is valued, with willingness to learn as needed.

Qualifications

• 0–2 years of experience in telecom support, helpdesk, or technology client services.
• Strong attention to detail and ability to follow documented protocols.
• Proficiency with AutoTask or a comparable PSA/ticketing platform, or willingness to learn.
• Effective written and verbal communication skills.
• Ability to participate in an on-call/after-hours rotation.
• Evening, overnight, or weekend coverage may be required, including 2nd and 3rd shift hours.

Skills

Telecom Support Experience

Client Ticket Management

AutoTask Proficiency

Effective Communication Skills

Attention to Detail

Tools

AutoTask

PSA Software

Job description

Requirements

• 0–2 years of experience in telecom support, helpdesk, or technology client services
• Strong attention to detail and ability to follow documented protocols
• Familiarity with carrier services and basic repair/ordering processes is a plus
• Proficiency with AutoTask or a comparable PSA/ticketing platform, or willingness to learn
• Effective written and verbal communication skills
• Ability to participate in an on-call/after-hours rotation
• Ability to be accessible and responsive during assigned on-call periods
• Evening, overnight, or weekend coverage may be required, including 2nd and 3rd shift hours

Core Competencies

Demonstrates proficiency in client support and ticket management, with a strong focus on attention to detail and adherence to service protocols. Capable of effectively communicating with clients and managing technology upgrades while participating in on-call rotations.

Highest-signal resume keywords

• Telecom Support Experience
• Client Ticket Management
• AutoTask Proficiency
• Effective Communication Skills
• Attention to Detail

Hard Skills

• Client Support
• Ticket Management
• Repair Processes
• Order Processing
• Mobility Support Services
• Billing Issue Resolution
• Time Tracking
• Pricing Assistance
• Documentation Maintenance
• On-Call Support

Soft Skills

• Attention to Detail
• Effective Communication
• Responsiveness
• Team Collaboration
• Training Ability

Industry Keywords

• Telecom
• Helpdesk
• Client Services
• Carrier Services
• Service Level Protocol

Tools & Technologies

• AutoTask
• PSA Software