Tele-Service Representative

Mini-of-Universal-City; Los Angeles (CA); On-site; USD 55,104,000 - 68,880,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Career growth opportunities within a  

premier automotive group

Job summary

MINI of Universal City is seeking a Service BDC Representative to join our high-performing team in Universal City. You will manage inbound/outbound service calls, schedule appointments, and follow up with customers to support retention and premium service experiences.

Ideal candidates bring at least 1 year in an automotive BDC role, strong communication skills, and a customer-first mindset. CRM experience (ADP/CDK a plus) is preferred.

Qualifications

• Minimum 1 year of experience in an automotive BDC role (required).
• Previous service BDC experience strongly preferred.
• Strong communication skills (phone, email, and text).
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive, team-oriented attitude with a customer-first mindset.
• Proficiency in CRM systems (ADP/CDK experience a plus).

Responsibilities

• Manage inbound and outbound service calls, emails, and online inquiries.
• Schedule and confirm service appointments efficiently and accurately.
• Follow up with customers regarding upcoming, missed, and recommended services.
• Re-engage inactive customers and support retention efforts.
• Coordinate with Service Advisors to ensure smooth appointment flow.
• Maintain accurate customer records in CRM systems.
• Deliver a high-level, professional customer experience in every interaction.

Skills

Automotive BDC experience

Strong communication skills

Organized with attention to detail

Multitasking in fast-paced environment

Team-oriented customer-first mindset

Tools

CRM systems (ADP/CDK)

Job description

Century West BMW is seeking a Service BDC Representative to join our high-performing team in Universal City. This role is critical to delivering a premium customer experience by supporting our Service Department through appointment coordination, customer follow-up, and inbound/outbound communication.

If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.

Compensation

• $20/hour base pay
• Monthly performance bonus tiers based on:
  • Appointments set
  • Show rate
  • Repair order (RO) conversion

Bonus Structure Example:

High performers can significantly increase their monthly earnings.

What You’ll Do

• Manage inbound and outbound service calls, emails, and online inquiries
• Schedule and confirm service appointments efficiently and accurately
• Follow up with customers regarding upcoming, missed, and recommended services
• Re-engage inactive customers and support retention efforts
• Coordinate with Service Advisors to ensure smooth appointment flow
• Maintain accurate customer records in CRM systems
• Deliver a high-level, professional customer experience in every interaction

What We’re Looking For

• Minimum 1 year of experience in an automotive BDC role (required)
• Previous service BDC experience strongly preferred
• Strong communication skills (phone, email, and text)
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive, team-oriented attitude with a customer-first mindset
• Proficiency in CRM systems (ADP/CDK experience a plus)

What We Offer

• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within a premier automotive group

Why MINI of Universal City?

At MINI of Universal City, we pride ourselves on delivering a luxury experience at every touchpoint. Our team is driven, supportive, and committed to excellence. If you’re looking to grow your career in a professional, fast-paced environment, this is the place.