Service BDC Representative

Crevier BMW; Santa Ana (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth

Job summary

Crevier BMW, part of Penske Automotive Group, is seeking motivated individuals to join our Business Development Center as Appointment Coordinators in Santa Ana, CA. You will promptly and courteously assist customers in a call center environment, communicating via text, email, or social media.

Pay starts at $20 per hour plus commission, with expected annual earnings of $45,000-$60,000. We offer health care options, a 401(k) plan with company match, and career growth through ongoing training and

Qualifications

• Customer-focused approach to delivering extraordinary service.
• Strong verbal and written communication and teamwork.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Assist customers in a call center environment via text, email or social media.
• Promptly respond to internet inquiries with courtesy and accuracy.
• Maintain and update customer files and reports using CRM tools.

Skills

Customer service

Communication

Team player

Organizational skills

Interpersonal skills

Tools

MS Office

CRM

Lead management

Job description

Crevier BMW, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment, communicating with customers via text, e-mail, or social media as assigned.

Pay for this position is $20 per hour plus commission. The expected pay is $45,000-$60,000 per year.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise to support customer's overall experience.
• Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.