Service BDC Agent - BMW of Denver Downtown

Momentum BMW; Denver (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with match

Paid time off

Parental leave

Job summary

Sonic Automotive is seeking a Service BDC Agent in Denver, CO to generate service appointments from internet inquiries. You will respond promptly and professionally, manage customer data in the CRM, and monitor interest levels while becoming knowledgeable about vehicles, services, and incentives.

This role emphasizes accuracy, courtesy, and timely reporting in a fast-paced dealership environment. Ideal candidates have prior BDC or high-volume call center experience, strong phone communication,

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments and track customer interest.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports and documentation on time.
• Exhibit ethical behavior and high customer satisfaction.

Skills

Phone communication

Customer service

Team orientation

Goal oriented

Tools

CRM software

Lead management tools

Job description

Summary

Job Description

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Previous BDC experience for an automotive dealership
• Previous experience in either a high-volume call center environment or commission driven role
• Excellent interpersonal skills over the phone
• Goal-driven to meet and exceed store appointment goals
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills

Additional Requirements

• Valid driver’s license with an acceptable driving record
• Must be legally authorized to work in the United States
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Compensation

• $21.00 per hour

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more:

https://jobs.sonicautomotive.com/benefits

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.