Premium Auto Service BDC Coordinator

Century West BMW; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Job summary

Century West BMW in Universal City seeks a Service BDC Representative to support our Service Department through appointment coordination, customer follow-up, and inbound/outbound communications. The role requires organization, customer focus, and the ability to thrive in a fast-paced environment.

You will manage calls, emails, and inquiries, schedule service appointments, and maintain CRM records while delivering a premium customer experience.

Qualifications

• 1 year of experience in an automotive BDC role is required
• Previous service BDC experience strongly preferred
• Strong communication skills (phone, email, text)
• Highly organized with attention to detail
• Ability to multitask in a fast-paced environment
• Customer-first mindset and team-oriented attitude
• Proficiency with CRM systems (ADP/CDK a plus)

Responsibilities

• Manage inbound and outbound service calls, emails, and online inquiries
• Schedule and confirm service appointments efficiently and accurately
• Follow up with customers regarding upcoming, missed, and recommended services
• Re-engage inactive customers and support retention efforts
• Coordinate with Service Advisors to ensure smooth appointment flow
• Maintain accurate customer records in CRM systems
• Deliver a high-level, professional customer experience in every interaction

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Team player

Tools

CRM systems

ADP/CDK experience

Job description

Century West BMW in Universal City seeks a Service BDC Representative to support our Service Department through appointment coordination, customer follow-up, and inbound/outbound communications. The role requires organization, customer focus, and the ability to thrive in a fast-paced environment.

You will manage calls, emails, and inquiries, schedule service appointments, and maintain CRM records while delivering a premium customer experience.