Tele-Health Patient Care & Scheduling Specialist

DMC Group; Detroit (MI); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Generous PTO

Career development

HSA / FSA

Employee Assistance program

Employee discount program

Pet insurance

Legal insurance

Accident & critical illness coverage

Long term care insurance

Elder care support

Childcare support

Auto & home insurance

Job summary

Detroit Medical Center Shared Services is seeking a compassionate clerical/support professional to answer calls, schedule appointments, and assist with patient inquiries. You will verify insurance, collect patient data, and support billing processes to ensure smooth operations.

This role emphasizes patient-focused service and accurate data handling. The position involves coordinating with physicians and departments, identifying urgent needs, and contributing to ongoing quality improvement in

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Two years of direct patient/physician contact in a clinical or administrative setting preferred.
• Ability to handle insurance and billing data and verify coverage.

Responsibilities

• Answers incoming calls and initiates outbound calls for scheduling and surveys.
• Responds to inquiries and directs callers to appropriate physician, department or program.
• Identifies urgent calls and directs to triage or urgent care as appropriate.
• Uses database marketing identifiers to guide patients to related support programs.
• Collects and verifies demographic, insurance and related data; verifies coverage and authorizations.

Skills

Customer service

Telephone handling

Medical office experience

Data entry

Education

High school diploma or equivalent

College coursework preferred

Tools

Medical office software

Job description

Detroit Medical Center Shared Services is seeking a compassionate clerical/support professional to answer calls, schedule appointments, and assist with patient inquiries. You will verify insurance, collect patient data, and support billing processes to ensure smooth operations.

This role emphasizes patient-focused service and accurate data handling. The position involves coordinating with physicians and departments, identifying urgent needs, and contributing to ongoing quality improvement in