Patient Concierge & Scheduling Specialist

McLaren Health Care; Detroit (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Detroit is seeking a responsible individual for scheduling clinic, radiology, and ancillary appointments. The role requires a high school diploma and preferably a Bachelor's degree. Candidates should have two years of experience in customer service or healthcare, strong interpersonal skills, and excellent communication abilities. This full-time position includes handling customer calls, inputting accurate data, and educating patients on necessary procedures. A commitment to patient care and collaboration is essential.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Two years of customer service or healthcare related experience.
• PC and word processing skills are required.
• Knowledge of billing and managed care programs preferred.
• Excellent written and verbal communication skills are necessary.

Responsibilities

• Schedule clinic, radiology and other ancillary appointments.
• Answer incoming customer calls, triage needs, and enter demographic information.
• Educate patients on procedures for record procurement.
• Participate in staff meetings to enhance skills.

Skills

Customer service

Communication skills

Interpersonal skills

Word processing

Knowledge of billing and managed care

Education

High school diploma

Bachelor's degree (preferred)

Job description

A healthcare organization in Detroit is seeking a responsible individual for scheduling clinic, radiology, and ancillary appointments. The role requires a high school diploma and preferably a Bachelor's degree. Candidates should have two years of experience in customer service or healthcare, strong interpersonal skills, and excellent communication abilities. This full-time position includes handling customer calls, inputting accurate data, and educating patients on necessary procedures. A commitment to patient care and collaboration is essential.