Tekion Technical Lead Consultant - Dealership Solutions

CLA (CliftonLarsonAllen); Tempe (AZ); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

CLA seeks a Technical Lead Consultant - Tekion to guide technical and functional discovery for Tekion dealership clients and own the escalation path to Tekion. The role emphasizes root-cause analysis, scoped support, and remediation delivery.

You will collaborate with the Growth team to translate findings into estimates and Statements of Work, while developing deployment strategies and reusable toolkits for consistent service delivery. Travel is required.

Qualifications

• Bachelor's degree required. Combination of experience and training may be accepted.
• 4 years of experience required; 5–7 years preferred.
• Experience with dealership management systems (DMS), Tekion preferred.

Responsabilités

• Lead technical and functional discovery with dealership clients to understand current state and business needs.
• Classify issues into training, configuration, workflow, integration, data, or product-defect to determine corrections.
• Reproduce and document customer issues; scope technical support, optimization and remediation projects.
• Work with Growth team to turn discovery findings into estimates, assumptions, deliverables and SOWs.
• Develop strategies for efficient software deployment and create toolkits for consistent service delivery.
• Support post-implementation engagements and provide ongoing client support.
• Maintain a knowledge base of recurring issues, root causes and solutions.

Connaissances

Technical leadership

Discovery & analysis

Escalation management

Client support

Formation

Bachelor's degree

Outils

Tekion DMS

Description du poste

CLA seeks a Technical Lead Consultant - Tekion to guide technical and functional discovery for Tekion dealership clients and own the escalation path to Tekion. The role emphasizes root-cause analysis, scoped support, and remediation delivery.

You will collaborate with the Growth team to translate findings into estimates and Statements of Work, while developing deployment strategies and reusable toolkits for consistent service delivery. Travel is required.