IT Network Systems Support Specialist

S & R Computer Associates Inc; Greenville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Job summary

S & R Computer Associates Inc. is seeking full-time IT professionals to support small to mid-sized business clients. This in-office role requires diagnosing and resolving hardware, software, and network issues across Windows servers/desktops, virtualization platforms, and mobile devices.

The ideal candidate brings 3–5 years of IT experience, strong communication, and solid documentation skills. Relevant certifications and a clean driving record are desirable.

Qualifications

• This role prefers 3–5 years maintaining PC hardware, software, servers, and network systems.
• Education may substitute for experience.
• Bachelor's or higher preferred in IT-related fields; associates considered.

Responsibilities

• Provide network, server, virtualization, workstation, and help desk support for clients.
• Manage support tickets from first report through resolution with clear communication.
• Document problems, resolutions, and client environments accurately.
• Collaborate on team projects and adapt to changing priorities.

Skills

Network fundamentals

Windows server experience

VMware/Hyper-V knowledge

ConnectWise tools

Help desk/ticketing

Documentation

TCP/IP/DNS/DHCP

Teamwork/communication

Troubleshooting

On-site support

Education

Bachelor's degree in Information Systems/CS/Cybersecurity/Networking or related

Associate's degree considered

Certifications: CompTIA A+, Network+, Microsoft, VMware, Linux, Cisco CCENT/CCNA

Tools

ConnectWise Manage

ConnectWise Automate

ConnectWise Control

Job description

Benefits:

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Established local IT Support Group of 42 years is seeking full-time skilled I.T. team members to support our client base. This is an in-office position and is not a remote or work-from-home role. Candidates must be available to work on-site during normal business hours. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients.

The ideal candidate will be energetic, professional, highly organized, and able to work with a strong sense of urgency. Excellent communication, documentation, troubleshooting, and follow-up skills are essential. This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved.

Required Skills:

Working knowledge of network infrastructure, LANs, WANs, TCP/IP, DNS, DHCP, firewalls, switches, and wireless networks

Proficiency with Windows 10, Windows 11, Windows Server 2016, 2019, 2022, 2025 and Microsoft 365 / Office 365

Experience supporting servers, workstations, printers, mobile devices, and associated business systems

Working knowledge of virtualization technologies such as VMware, Hyper-V, Proxmox, and/or similar platforms

Basic to intermediate Linux knowledge preferred

Experience with ConnectWise tools, including ConnectWise Manage, Automate, and Control, preferred

Excellent help desk support skills, including ticket management, client communication, follow-up, and issue ownership

Ability to follow trouble tickets from initial report through final resolution

Strong documentation skills, including documenting problems, resolutions, procedures, and client environments

Ability to perform troubleshooting analysis of servers, workstations, networks, and associated systems

Ability to work both independently and as part of a team with minimal supervision

Ability to participate in team-based projects and remain flexible as project priorities change

Self-motivated, organized, dependable, and professional

Ability to handle periods of high workload while maintaining accuracy and professionalism

Excellent verbal and written communication skills

Strong project management abilities, including planning, coordination, follow-through, and task completion

Qualifications:

3-5 years maintaining PC hardware, software, servers, and network systems preferred

Education may be used in place of experience

Bachelor's degree or higher in Information Systems, Computer Science, Cybersecurity, Networking, or related field preferred

Associate's degree in a related field may be considered

CompTIA A+, CompTIA Network+, Microsoft, VMware, Linux, Cisco CCENT, Cisco CCNA, and related certifications desired

Valid driver's license, clean driving record, and proof of insurance

Reliable transportation

Background check and drug screen required

This is a full-time, 40-hour-per-week position.

This position is eligible for full-time benefits.