MSP Level 2 IT Support and Help Desk

King Tech Repair

Wood-Ridge (NJ)

On-site

USD 67,500 - 82,500

Full time

14 days+

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Benefits offered by this job

Industry-leading medical plans

401(k) with employer match

Professional development assistance

Paid time off

Job summary

A growing IT service provider in Wood-Ridge, NJ, seeks a Level 2 IT Support Technician. The role includes supporting technical issues on desktops, servers, and networks. Candidates should have over 3 years of experience in Cloud-based networking and possess excellent problem-solving skills. We offer competitive pay and benefits, underlining our commitment to employee growth. Join our collaborative team and enhance your IT career in a supportive environment.

Qualifications

Experience with configuring and troubleshooting Windows servers and workstations.
Ability to manage client emergencies calmly.
Attention to detail and problem-solving skills.

Responsibilities

Support and resolve incoming technical issues related to various devices.
Deliver IT support in a fast-paced environment.
Collaborate with a dynamic team of engineers.

Skills

3+ years hands-on experience with Cloud-based networking

Excellent communication and customer service skills

High-level troubleshooting

Time management and multi-tasking

Tools

Microsoft Azure

Windows servers

Networking Protocols - TCP/IP, DHCP, DNS

Job description

Level Up Your IT Career at 360 Networks!

Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.

Benefits That Actually Matter:

Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.

Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible — real protection that helps keep medical costs down and protects you and your family.
401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match — we help you build retirement savings, not just pay your bills.
Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout — because great talent thrives when supported.

Position is In Office NOT Remote

Do you have proven Level 2 IT support experience?

Do you have experience working for an MSP?
Are you a "jack of all trades" and you want to grow your skills and knowledge in IT?
Are you motivated by learning and want to work for a company that will invest in your education and growth?
Do you have outstanding communication skills?
Do you want to join a supportive, dynamic team of engineers?

We support incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have a meticulous attention to detail, outstanding problem‑solving skills, work comfortably under pressure and deliver on tight deadlines.

REQUIRED Technical Experience & Skills

3+ years of hands‑on experience configuring, troubleshooting, and repairing Cloud‑based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
Windows 7, Windows 10, Windows 11.
Excellent high‑level troubleshooting, attention‑to‑detail, organization, communication and customer service skills.
Excellent time management skills and the ability to efficiently multi‑task, adapt and stay calm under pressure to any changes or client emergencies.

PREFERRED