Network Support Technician / Engineer

CFS; Windsor Locks (CT); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

Competitive salary and annual reviews

PTO and paid holidays

Medical, dental, and vision plans

Professional development and cert.

Job summary

CFS in Windsor Locks is seeking a Network Support Technician to maintain and secure enterprise network infrastructure. The role involves hands-on administration of firewalls, switches, routers, and AD/Group Policies, with a focus on performance and security in a Microsoft Hyper-V environment.

The position offers an on-site hybrid arrangement, competitive compensation, and opportunities for professional growth through training and certifications.

Qualifications

• Bachelor’s degree in IT or related field or equivalent technical certifications.
• Minimum 3 years of experience as a Network Support Technician.
• Strong understanding of network infrastructure, architecture, connectivity, and security in a Microsoft Hyper-V environment.
• Ability to implement, administer, and troubleshoot network devices (firewalls, routers, switches, wireless access points).
• Knowledge of application transport and network infrastructure protocols.

Responsibilities

• Maintain and administer networks, systems software, applications, hardware, network devices, and firewalls.
• Implement and monitor network security measures to protect data and systems.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues.
• Configure and manage Layer 2/Layer 3 switches, routers, and firewalls.
• Manage access lists and security policies.
• Monitor network performance and make necessary adjustments.
• Collaborate with users and vendors to resolve system problems.
• Assist in developing, implementing, and testing enterprise-wide security and patch management.
• Utilize IT ticketing systems for service requests and change control documentation.
• Train staff on network systems and security policies; Manage Microsoft Group Policies and Active Directory for security and resource allocation.
• Operate master consoles to monitor network and system performance.
• Design, configure, and test networking hardware, software, and operating systems.

Skills

Network security

Hyper-V environment

Troubleshooting

Education

Bachelor’s degree in IT or related field

Equivalent technical certifications

Tools

Firewall devices

Routers and switches

SD-WAN familiarity

Job description

Job Title: Network Support Technician
Salary: $85,000
Location: Windsor Locks – On-site (with flexibility if applicable)
Employment Type: Direct Hire

Why take a Network Support Technician role with this company?

• Be a key player in maintaining and securing enterprise network infrastructure
• Work with advanced technologies in a Microsoft Hyper-V environment
• Collaborate with internal teams and third-party vendors to resolve complex technical challenges
• Join a stable organization with opportunities for growth and professional development
• Make an immediate impact on network security and performance

What will the Network Support Technician do?

• Maintain and administer computer networks, systems software, applications, hardware, network devices, and firewalls
• Implement and monitor network security measures to protect data and systems
• Troubleshoot, diagnose, and resolve hardware, software, and network issues
• Configure and manage Layer 2/Layer 3 switches, routers, and firewalls
• Manage access lists and security policies
• Monitor network performance and make necessary adjustments
• Collaborate with users and vendors to resolve system problems
• Assist in developing, implementing, and testing enterprise-wide security and patch management
• Utilize IT ticketing systems for service requests and change control documentation
• Train staff on network systems and security policiesManage Microsoft Group Policies and Active Directory for security and resource allocation
• Operate master consoles to monitor network and system performance
• Design, configure, and test networking hardware, software, and operating systems

What The Company Needs In a Network Support Technician

• Bachelor’s degree in IT or related field, or equivalent technical certifications
• Minimum 3 years of experience as a Network Support Technician
• Strong understanding of network infrastructure, architecture, connectivity, and security in a Microsoft Hyper-V environment
• Ability to implement, administer, and troubleshoot network devices (firewalls, routers, switches, wireless access points)
• Knowledge of application transport and network infrastructure protocols
• Ability to create accurate network diagrams and documentation
• Proficiency in firewall rule implementation and access control policies
• Familiarity with SD-WAN design, implementation, and support

Bonus Points

• Relevant certifications (e.g., CCNA, Network+, Security+)
• Experience with virtualization technologies
• Advanced knowledge of cybersecurity best practices

Benefits & Perks

• Competitive salary and annual performance reviews
• PTO and paid holidays
• Comprehensive medical, dental, and vision plans
• Professional development and certification opportunities