IT Support Technician Level 2

Beyond IT Support; Lilburn (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Job summary

Beyond IT Support in Lilburn, GA is seeking a skilled Bench Technician with 3-5 years of experience in IT support. The role involves diagnosing, repairing, and refurbishing IT equipment, and maintaining detailed records of repairs. Ideal candidates will have A Plus Certification, strong troubleshooting skills, and be comfortable with a variety of IT hardware. The position offers a supportive team environment, opportunities for advancement, and competitive pay including benefits like health insurance and 401(k).

Qualifications

• 3-5 years of experience as a Bench Technician or similar role.
• Comfortable with various IT hardware including desktops, laptops, and servers.
• Advanced understanding of operating systems and network systems.

Responsibilities

• Diagnose, repair, and refurbish IT equipment including desktops and servers.
• Troubleshoot hardware issues quickly to minimize client downtime.
• Manage incoming deliveries and inventory.

Skills

A Plus Certification

Troubleshooting skills

Interpersonal skills

Detail-oriented

Tools

ConnectWise

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

About Us

We are an MSP committed to delivering top‑notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3‑5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

Job Description

What You’ll Do

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at client locations as needed, including setups, pickups, drop‑offs
• Manage incoming deliveries and inventory

Additional Duties and Responsibilities

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to multi‑task
• Ability to work in a team and communicate effectively
• Work to ensure requests are routed to the proper resource to be resolved quickly and efficiently
• Escalate service requests that require engineer level support, following ticket to resolution
• Responsible for entering all time and expenses in ConnectWise as they occur
• Enter all work as service tickets in ConnectWise
• Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University

Who You Are

• 3‑5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A Plus Certification
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
• Detail‑oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast‑paced environment
• A good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of your work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills such as telephony skills, communication skills, active listening, and customer‑care
• Diagnosis skills of technical issues
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client locations as needed (must have reliable transportation)

Why Join Us

• A friendly, supportive team atmosphere where your skills really make a difference
• Hands‑on experience with a wide range of hardware in a growing MSP environment
• Opportunities to expand your technical knowledge and grow your career
• Competitive pay and flexible work arrangements tailored for work‑life balance
• A chance to help local businesses stay productive and secure with your expertise