TechOps Administrator I: TS/SCI Polygraph, 24/7 SOC

ZP Group; Redmond (WA); In loco; USD 78.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k

Sick leave

Paid holidays

Descrizione del lavoro

Zachary Piper Solutions seeks a TechOps Administrator I to support a Secure Operations Center environment, delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role is onsite in Redmond, WA and requires TS/SCI clearance with Full Scope Polygraph.

The candidate will monitor deployments, assist in outages, coordinate restoration actions, and document recovery steps. Strong troubleshooting, customer service, and communication skills are essential, with willingness to

Competenze

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands‑on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast‑paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem‑solving skills.
• Ability to work under pressure in time‑sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Mansioni

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Conoscenze

TS/SCI clearance

Bachelor's Degree

Customer service mindset

Fast-paced environment

Troubleshooting

Communication skills

Shift work

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Zachary Piper Solutions seeks a TechOps Administrator I to support a Secure Operations Center environment, delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role is onsite in Redmond, WA and requires TS/SCI clearance with Full Scope Polygraph.

The candidate will monitor deployments, assist in outages, coordinate restoration actions, and document recovery steps. Strong troubleshooting, customer service, and communication skills are essential, with willingness to